SAVITUDE ONLINE SHOP TERMS & RETURNS

Please review the following terms and conditions (“Shop Terms”) that govern your use and purchase of products (collectively, 'Use') on the Savitude, Inc. (“Savitude”, “us”) online shop (our “Shop”). Your Use of the Shop constitutes your agreement to be bound by the Shop Terms.  These Shop Terms are incorporated into and subject to the Savitude End User License Agreement and Terms of Use (the “Savitude Terms of Use”)

Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. You will receive a shipping confirmation email once your items have shipped.

We reserve the right not to accept your order at our discretion, for example, if we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or if you are in violation of the Savitude Terms of Use. 

Merchandise Availability

Merchandise availability on our Shop is not guaranteed as it may be low in stock or otherwise unavailable. If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by emailing us at info@savitude.com (with “merchandise availability” in the subject line).

Product Information

The prices displayed on the Shop are quoted in U.S. dollars, unless otherwise indicated.  Please note that while we try to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

We try to ensure pricing details on the Shop are accurate, but we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We are under no obligation to accept or fulfill an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order. If you order a product that is priced incorrectly for any reason, we will contact you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the products, we shall refund the full amount as soon as we are able.

Payment

•    Payment for goods is to be made by credit or debit card and will be processed in US dollars.

•    We do not accept cash or check payments for online orders.

•    We use Stripe as our third party processor for payments.

Use of Gift Cards

Savitude gift cards may be available for purchase on the Shop.  Savitude gift cards are redeemable only for products sold on the Shop and may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Returns may be applied to this card. Card receipts will show any remaining balance. You are responsible if your Savitude gift card is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records.

Shipping

Savitude offers "Free, Free Shipping" on every order. We will ship the item(s) your purchased to the address of your choice in the United States, using standard ground delivery at no cost to you. If you are not satisfied with your purchase and need to return or exchange an item, we will send you a standard ground shipping label, at no cost to you, to return the item(s), if it has been unworn, unwashed, and with original tags attached. 

We aim to deliver your chosen items to the place and person of your choice, in the shortest possible time (we do not dispatch at weekends or bank holidays). Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you if there is a delay. Delivery usually takes between 4 and 10 working days depending on destination. Deliveries are not made on Saturdays, Sundays or Bank Holidays.

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

 

ABOUT OUR RETURN  and EXCHANGE POLICIES

Savitude.com and our partners on Savitude.com offer returns or exchanges for most items within 14 days of receipt of shipment. As part of our "Free, Free Shipping" on every order, if you are not satisfied with your purchase and need to return or exchange an item, we will send you a standard ground shipping label, at no cost to you, to return the item(s), if it has been unworn, unwashed, and with original tags attached. 

Neither Savitude nor its partners will refund items that

- have been worn
- have been washed or cleaned
- are missing tags
- are "final sale" 
- are marked for clearance at greater than 30% off
- are Special or Custom Orders from Paula Hian
- are Custom Orders from West Coast Leather 

Custom and Special Orders from Paula Hian and West Coast Leather can be exchanged for store credit., 

Process for Return or Exchange

When you return or exchange an item,
1. Gather the item, tags, receipts and original packaging. 
2. Complete the following form to receive the return shipping label.
[Alternatively, you can Email Savitude at info@savitude.com with "RETURN" or "EXCHANGE" in the label.]

3. Pack the returned item in the original box, in the way in which you received it. Attach the return shipping label and deliver it to the appropriate shipping carrier. 

Refund or Exchange
Name *
Name
We are asking these questions to help us learn. Please tell us why you want to return or exchange this item. Is the item defective? Did it fit too big? Did it fit too snug? Were you disappointed in how it looked on you?
Who was the designer? What is the name of the item?


Because not all items should be shipped to Savitude. Please submit the above form to receive a shipping label to the correct destination. 

If you need to send something to Savitude, this is our address: 

PO Box 414
Palo Alto, CA 94302-0414

650.575.9033

INFO@SAVITUDE.COM 

 

Condition

Savitude.com accepts returns for a refund within 14 days on receipt of full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. All Footwear returns must be UNWORN merchandise. Footwear returns and exchanges must include the original shoebox in its original condition and without postal labels. Damages to or omission of this box from your return/exchange will result in a 15% re-stocking fee.

 

Limits on Merchandise

Returns on full priced merchandise must be received back within fourteen (14) days of purchase. Any returns sent that do not meet these requirements will be returned to the client at the client’s own expense. Returns of sale merchandise discounted up to 30% off will be accepted within fourteen (14) business days of receipt for a full refund. Online purchases of items at 31% off or more are considered “clearance” and will be final sale.

 

*SPECIAL ORDERS* and FINAL SALE items are NOT RETURNABLE.

Returns on special orders are not accepted.
All shipping charges are non-refundable
Savitude.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or within the applicable return time frame.

 

Your Credit

Refunds will be issued to the original form of payment within five (5) business days of receipt of your accepted return (please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Savitude.com)

 

Have a question?
*Our Customer Service Desk is staffed Monday through Friday 9am to 5pm.*

Please contact Customer Service at info@savitude.com, with “RETURN” in the subject line, or call 650-575-9033 if you need clarification on where to return your purchase.

 

Notes For LM StyleBar, Svaha USA, Paula Hian, onni + co, Camilla Olson, and Sciale items:
This item will be shipped from the warehouse of the designer.  
Savitude.com accepts returns for a refund within 14 days on receipt of full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Online purchases of items at 31% off or more are considered “clearance” and will be final sale; they are not returnable.

*SPECIAL ORDERS* and FINAL SALE items are NOT RETURNABLE.

 

Notes For Karen Klein
This item will be shipped from the warehouse of the designer. 
Savitude.com accepts returns for a refund within 14 days on receipt of full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. Online purchases of items at 31% off or more are considered “clearance” and will be final sale; they are not returnable.

*SPECIAL ORDERS* and FINAL SALE items are NOT RETURNABLE.

However, EXCHANGES and RETURNS FOR DAMAGES, will be accepted up until 30 days since your purchase. Please factor in transit time when planning such an exchange or return.

 

Notes For West Coast Leather  
This item will be shipped from the warehouse of the designer. 

*SPECIAL ORDERS* and FINAL SALE items are NOT RETURNABLE.

Other orders can be EXCHANGED within 14 days of receipt of full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached. 

 

Product Disclaimer

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, ALL PRODUCTS AVAILABLE ON THE SHOP ARE PROVIDED ON AN 'AS IS' BASIS. SAVITUDE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH SAVITUDE ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THE SHOP. YOUR USE OF THE SHOP IS AT YOUR OWN RISK. NEITHER SAVITUDE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM ANY PRODUCTS PROVIDED ON THE SHOP.